Terms of Service
These Terms of Service ("Terms") govern your access to and use of MASAR Cloud, an online software service ("Service") provided by [LEGAL ENTITY], a company registered in the Kingdom of Saudi Arabia, commercial registration no. [CR NUMBER], with its registered office at [ADDRESS] ("MASAR", "we", "us", or "our"). By creating an account, starting a free trial, or using the Service, you ("Customer", "you") agree to these Terms. If you are entering into these Terms on behalf of a company, you represent that you are authorised to bind that company.
1. The Service
MASAR Cloud is a strategic-intelligence and executive-productivity platform that, among other things, lets you upload documents, organise tasks and meetings, and obtain AI-generated answers, summaries and briefings grounded in your own content. We may add, change, or remove features over time. We will not materially reduce the core functionality of a paid subscription during a paid term without notice.
2. Accounts and eligibility
You must provide accurate registration information and keep it up to date. You are responsible for safeguarding your login credentials and for all activity under your account. You must be at least 18 years old and able to form a binding contract. During the current release, each workspace includes one (1) named user. Additional user seats will become available when team billing is introduced; their use will be subject to these Terms and the then-current pricing.
3. Free trial
We offer a 14-day free trial that does not require a credit card. During the trial you may access the Service's features as made available to you. We may modify or discontinue trials at any time. At the end of the trial, your workspace will pause unless you start a paid subscription. We may keep your data for a limited period after the trial so you can subscribe and resume without losing your work (see the Privacy Policy for retention details). We reserve the right to limit, suspend, or terminate trials we reasonably believe are being abused (for example, multiple trials for the same organisation, or automated sign-ups).
4. Fees, billing, and taxes
Paid subscriptions are billed in Saudi Riyals (SAR) at the prices shown at sign-up (currently 5,000 SAR per leadership seat per month), or as otherwise agreed in writing. Unless stated otherwise, fees are billed in advance on a recurring monthly basis and are non-refundable except as required by law or expressly stated in these Terms. Value Added Tax (VAT) and any other applicable taxes will be added where required and shown on your invoice. We may change prices on renewal with prior notice. If we are unable to charge your payment method, we may suspend the Service after reasonable notice. Payment processing is not enabled in the current release; billing terms take effect when you provide a payment method and start a paid subscription.
5. Your content and data
"Customer Data" means the documents, text, and other materials you upload to or generate within the Service. As between you and us, you own your Customer Data. You grant us a limited, non-exclusive licence to host, process, and display Customer Data solely to provide and support the Service, including transmitting it to the sub-processors described in our Privacy Policy. We do not sell your Customer Data, and we do not use it to train publicly available AI models. You are responsible for ensuring you have the rights to upload your Customer Data and that it does not violate any law or third-party right.
6. AI-generated output
The Service uses artificial intelligence to generate answers, summaries, drafts, and recommendations ("Output"). Output may be inaccurate, incomplete, or unsuitable for your purpose, and is not professional advice (legal, financial, tax, investment, medical, or otherwise). You are responsible for reviewing Output and for any decisions you make based on it. The Service is a decision-support tool, not a substitute for professional judgement.
7. Acceptable use
You agree to use the Service in accordance with our Acceptable Use Policy, which is incorporated into these Terms. We may suspend access for violations that pose a security, legal, or operational risk.
8. Third-party services
The Service may integrate with third-party services you choose to connect (for example, email or calendar providers). Your use of those services is governed by their own terms, and we are not responsible for them. You authorise us to access and exchange data with connected services as needed to provide the features you enable.
9. Intellectual property
The Service, including all software, models, designs, and content we provide (excluding Customer Data), is owned by us or our licensors and is protected by intellectual-property laws. We grant you a limited, non-exclusive, non-transferable right to use the Service during your subscription. You may not copy, modify, reverse-engineer, resell, or create derivative works of the Service except as permitted by law.
10. Confidentiality
Each party may receive confidential information of the other. The receiving party will protect it with reasonable care and use it only to perform under these Terms. This does not apply to information that is public, independently developed, or rightfully obtained from a third party.
11. Warranties and disclaimers
We will provide the Service with reasonable skill and care. Except as expressly stated, the Service is provided "as is" and "as available," and we disclaim all other warranties to the fullest extent permitted by law, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or that Output will be accurate.
12. Limitation of liability
To the fullest extent permitted by law, neither party will be liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, data, or goodwill. Our total aggregate liability arising out of or related to the Service will not exceed the amounts you paid to us for the Service in the twelve (12) months before the event giving rise to the liability (or, during the free trial, SAR 1,000). Nothing in these Terms limits liability that cannot be limited under applicable law.
13. Indemnification
You will defend and indemnify us against third-party claims arising from your Customer Data or your use of the Service in violation of these Terms or applicable law, except to the extent caused by us.
14. Term, termination, and suspension
These Terms apply while you use the Service. You may stop using the Service and cancel at any time; cancellation takes effect at the end of the current paid period. We may suspend or terminate your access if you materially breach these Terms, fail to pay, or use the Service in a way that creates legal or security risk, with notice where practicable. On termination, your right to use the Service ends. We will make Customer Data available for export for a limited period and then delete it as described in the Privacy Policy.
15. Changes to these Terms
We may update these Terms from time to time. If we make material changes, we will provide reasonable notice (for example, by email or in-product). Your continued use after the changes take effect constitutes acceptance.
16. Governing law and disputes
These Terms are governed by the laws of the Kingdom of Saudi Arabia. The parties will attempt to resolve any dispute amicably. Failing that, the dispute will be submitted to the competent courts / committees in [CITY], Saudi Arabia [or to arbitration under [RULES] — to be confirmed by counsel].
17. Force majeure
Neither party is liable for failure or delay caused by events beyond its reasonable control, including outages of infrastructure or third-party services.
18. General
These Terms, together with the Privacy Policy and Acceptable Use Policy, are the entire agreement between us regarding the Service. If any provision is held unenforceable, the rest remains in effect. You may not assign these Terms without our consent; we may assign them to an affiliate or successor. Our failure to enforce a provision is not a waiver. Notices to you may be sent to your account email; notices to us should be sent to the contact below.
19. Contact
Questions about these Terms: abdulkarim.kazzaz@gmail.com — [LEGAL ENTITY], [ADDRESS].